ISLAMIC CRISIS CALL CENTRE- Notice of Privacy

24 hours 7 days a week

HOTLINE No.

(031) 321 5416 or

072 011 7861

073 332 1111

"It’s our duty to serve you"

Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed. Please review it carefully.

Our Commitment Regarding Your Confidential Health Information
In order to provide you with the highest quality of care and to comply with various laws, we maintain a record of the services you receive from us. Your record contains personal information regarding your health care. We understand that your health information is personal, and we are fully committed to protecting and enforcing your privacy rights.

This notice outlines our obligations with regard to using or disclosing your confidential health information, or if you are the victim of abuse, neglect, domestic violence, or other crimes.

How We May Use or Disclose Your Confidential Health Information

A. For Treatment

We may use or disclose your confidential health information to provide you with health care treatment or services. For example, physicians, physician’s assistants, therapists, counselors, nurses, or other clinical staff members will record information in your medical record to diagnose your condition and determine the best course of treatment for you. Those individuals will work to provide you with the highest quality of care.

We also may provide other health care professionals or subsequent health care providers with a copy of your medical records to assist them in treating you after you leave our care.

B. For Appointment Reminders and Treatment Alternatives
We may contact you for appointment reminders or to tell you about possible treatment options, alternatives, health-related benefits, or other services that may be of interest to you.

C. To Prevent a Threat to Health, Safety, or Welfare
We may disclose your confidential health information to the appropriate authorities if, in our professional or clinical judgment, we believe you are the victim of abuse, neglect, domestic violence, or other crimes, or to avert a threat to the health and safety of you or others.

D. For Communications With Your Family or Caregivers
Unless you provide us with a written objection, we may, in our best professional judgment, disclose your confidential health information to a family member or caregiver, if such information is relevant to that person’s direct involvement in your care.

Such disclosures may be made to your family member, legal guardian, another relative, personal friend, or any other individual you identify to us.

E. In Lawsuits and Legal Disputes
If you are involved in a lawsuit or other legal dispute, we may disclose your confidential health information in response to an order of a court or tribunal. We may also disclose your confidential health information in response to a subpoena, warrant, discovery request, or other similar legal process by someone else involved in the matter.

F. To Funeral Directors or Coroners
We may disclose your confidential health information to funeral directors or coroners, consistent with applicable laws, in order to enable them to carry out their duties, such as identifying a deceased individual or determining a cause of death.

G. To the Food and Drug Administration (FDA)
We may disclose your confidential health information to the FDA, if such disclosure is related to adverse effects or events with respect to food, drugs, supplements, products or product defects, or post-marketing surveillance information to enable product recalls, repairs, or replacement.

H. To Workers’ Compensation Agencies
We may disclose your confidential health information, consistent with applicable laws, when necessary to comply with laws relating to workers’ compensation or other similar employment-related programs established by law.

I. To the S.A. Department of Health
We must disclose your confidential health information to S.A. HEALTH DEPT upon request, as necessary to determine our compliance with the government’s standards and regulations.

J. For Matters of Public Health
We may disclose your confidential health information to public health or legal authorities charged with preventing or controlling disease, injury, or disability. Such cases may include disclosures necessary to prevent or control diseases, to report possible abuse or neglect, or to notify individuals of product defects and recalls.

K. To Correctional Institutions
If you are an inmate of a correctional institution or are under the custody of a law enforcement agency, we may disclose your confidential health information to the institution when necessary for your health or the health and safety of others.

L. For Law Enforcement Purposes
We may disclose your confidential health information for law enforcement purposes, including in response to a court order, subpoena, warrant, or other similar legal process, to identify or locate a suspect, fugitive, material witness, to report criminal conduct at our facility, or to report an injury or death we believe might have been a result of criminal activity.